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F.A.Q For Doctor
Yes, Registration is absolutely free in Medifree.
Yes. Doctor can make custom model prescription by 2 ways - Go to Menu > Model Prescription > tap on Add Model Prescription button. Here, enter details that you want in your model prescription in the following fields - COMPLAINTS INVESTIGATIONS ADVISED TREATMENT SPECIAL DIRECTIONS FOLLOW UP After entering the details, press the Save button. Enter a name for this Model Prescription and save it. Any NEW Prescription can also be saved as a Template / Model Prescription. After entering all the details in the prescription, press the Preview button, followed by Send & Save as Template button. Enter a name for this Template / Model Prescription and send it.
The following fields of prescription as saved in Model Prescription - COMPLAINTS INVESTIGATIONS TREATMENT SPECIAL DIRECTIONS FOLLOW UP
To send a Follow Up prescription, select Patient and tap on the Follow Up button. Here, the app will display the last prescription sent by you (Doctor) to that patient. Note that, it may or may not be the last prescription that this patient has received. You can Edit this prescription and write Follow Up prescription to the selected patient.
Paid Mobile Call is a feature by which Patients can make internet-based calls to Doctors of their choice. Before connecting any call, Medifree will ask each patient to deposit an amount equalling at least 10 times the call rate set by a particular Doctor. Patients can deposit more money also. Call rates for Paid Mobile Calls will be set by each Doctor individually. After completion of Paid Mobile Call, money will be deposited in Doctor’s Medifree Wallet.
Paid Mobile Calls will be charged on Pulse basis, where 1 Pulse = 15 seconds of Paid Mobile Call. These call rates will be set by each Doctor individually. Patients will need to deposit an amount equalling at least 10 times the call rate set by a particular Doctor, to connect the call with you. However first pulse is free to counter technical & other issues.
Yes. Call rates for Paid Mobile Calls will be set by each Doctor themselves. Doctors reserve the right to change call rate at any given time.
To set / change call rate for Paid Mobile Call, go to Menu > Setting > Set Call Rate. Here, enter the new call rate and press the Save button.
Doctors can set their own call rates for Paid Mobile Calls. Before the start of the call, Medifree will ask the patient to deposit an amount equalling at least 10 times of the Doctor's call rate. After the call ends, the amount generated from the call (based on duration of call and Doctor’s call rate) will be deposited in Doctor’s Medifree Wallet. By the 10th of every month, Medifree will transfer the money in Medifree Wallet of Doctors, to their bank accounts. However, Doctors can request to withdraw their Money from Medifree Wallet at any time. Medifree will deposit the balance amount in doctor desired money transfer mode account in 7 working days.
To pay API and meet other expenses, Medifree takes service fee equalling to any percent of Doctor’s Paid Mobile Calls charges.
Medifree Charges Rs 0 from Doctors, for every prescription they send to their patients on mobile.
Doctors can use all features while still being on Paid Mobile Calls. Doctors can see calling patient’s complete medical record on their mobile phone and take relevant history from patient. They can easily corelate investigation reports with clinical picture of patient. Doctors can write prescription on mobile, which the patient will receive, while still being on call. Doctors can write follow up prescription. Doctors can use Template / Model Prescriptions, hence saving their time to attend more patients. All these features are highly convenient for patients.
Doctors can continue writing the unfinished prescription and send it to the patient, even after the call gets disconnected.
Doctors will continue to see the medical records they were viewing earlier. But, to see any other report, Doctor will need to verify the patient's PIN or OTP, means patient has to reconnect on paid mobile call.
Doctors can make themselves unavailable to receive Paid Mobile Calls anytime they want. From the Home screen, just switch “Available for Calls” button OFF.
To see history of Paid Mobile Calls on Medifree app, go to Menu > Call History section. Here you can see details of every call you have ever received on Medifree app. Doctors can also see call details from the web platform of Medifree. Go to www.medifree.in and click on Data Analysis (for Doctors) button. Enter your user credentials (your mobile number and app password) to login. Here, you can view complete details of your Medifree account.
To make changes in Profile, go to Menu > tap on your Name / Profile Photo. Your profile will open. Here you can make changes to your profile. After making changes, your Medifree account may get temporarily suspended until reverification of the changes made by you.
Yes. However, your Medifree account will get temporarily suspended until verification of the new qualifications added by you.
Whenever you send any e -prescription to any patient, each of those prescriptions must be digitally signed (as per the guidelines of Government of India). Hence, Medifree always attaches the prescriptions you send to patients with your digital signature. We advise you to upload a scanned signature for better picture quality.
Yes. To change digital signature, go to Menu > Settings > Upload Scanned Signature. Here, upload a photo of the new signature and save.
Go to Menu > Settings. On the top right of your app screen, you can see the available balance in your Medifree Wallet.
Money made from Paid Mobile Calls will be deposited in Medifree Wallet of the Doctor. By the 10th of every month, Medifree will deposit the money in Medifree Wallet of Doctors, to their bank accounts. However, Doctors can request to withdraw their Money from Medifree Wallet at any time. To withdraw money, select your mode of payment and enter the account details to receive money in that account.
Yes. Doctors can withdraw money from their Medifree Wallet anytime they want. To withdraw Money, go to Menu > Settings > tap on the Withdraw button. Enter the details of your bank account / UPI ID / Paytm registered mobile number. Amount requested will be deposited in your selected payment mode within the next 8 working days.
By default, no other user can see the Doctor's registered mobile number. However, Doctors can make their mobile number visible to others by going to Menu > Settings. Use the "Show Mobile Number to All” button to show / hide your mobile number from other users.
By default, no other user can see the Doctor's registered mobile number. However, Doctors can make their mobile number visible to others by going to Menu > Settings. Use the "Show Mobile Number to All” button to show / hide your mobile number from other users.
To see all labs registered on Medifree, go to Menu > Lab & Chemist section. In the ‘Labs' section, you can see a list of all labs registered on Medifree. Tap on any lab to view its details. You can search for a lab by its name or mobile number. You can also use FILTERS to search labs of specific CITY or CATEGORY.
To see all chemists registered on Medifree, go to Menu > Lab & Chemist section. In the ‘Chemists' section, you can see a list of all chemists registered on Medifree. Tap on any chemist to view its details. You can search for a chemist by its name or mobile number. You can also use FILTERS to search chemists of specific CITY.
Yes. To see all Doctors registered on Medifree, go to the Menu > Search Doctors section. Here, you can see a list of all Doctors registered on Medifree. Tap on any Doctor to view their profile. You can also search Doctor by their name or mobile number. You can use filters to narrow down search results. Available filters are City, Call Rate, Speciality.
Yes. To call any Doctor - Go to Menu > Search Doctor section From the list, select Doctor who you want to call Press the phone / call icon Please note that the calls to other Doctors will be charged as per their call rates. You may need to Add Money in your Medifree Wallet to make these calls.
From Menu > Settings > Digital Prescriptions, Doctors can see a counter displaying the number of prescriptions sent by them on Medifree in the current month (starting from 1st day of the month). Doctors can also see details of prescriptions from the web platform of Medifree. Go to www.medifree.in and click on Data Analysis (for Doctors) button. Enter your user credentials (your mobile number & app password) to login. Here, you can view complete details of your Medifree account.
To set / change labs, go to Menu > Settings > Manages Labs section. Here, you can set 3 labs of your choice for each category of Investigations. Select any category and enter name, mobile number and display name of all the 3 labs.
To set / change chemists, go to Menu > Settings > Manages Chemists section. Here, you can set 3 chemists of your choice. Enter name, mobile number and display name of all the 3 chemists.
Medifree maintains Doctor's database to auto suggest words while writing e - prescription. The Autosuggest feature helps you write prescriptions faster and avoid writing commonly used word again and again.
To change / make corrections in auto suggest feature of database, go to Menu > Settings > Manage Database. Here, you can Edit or Delete any data from your database.
Go to www.medifree.in and click on Data Analysis (for Doctors) button. Enter your user credentials to login. Here, you can view complete details of your Medifree account. Doctors can see Summary of their data on Medifree mobile app and view more detailed data on the website.
F.A.Q For Patients
To register Download MEDIFREE MOBILE APP from the IOS App Store / Google play store and register as Chemist.
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F.A.Q For Labs
To Register, DOWNLOAD MEDIFREE MOBILE APP from the IOS App Store / Google Play Store and register as lab/ Diagnostic Center.
Patient will go to menu > go to search Lab / Chemist. App will display list of all registered labs. To known more, patient will check profile by using filters.
On Medifree when patient will forward his prescription then lab gets prescription in ” TEST FORWARDED BY PATIENT+ UPLOAD”
While writing Prescription on Medifree doctor has a option of suggesting good local lab to patient after taking explicit consent.
Patient will open his digital prescription and click on “LAB SUGGESTED BY DOCTOR” and prescription will be forwarded successfully.
On app, Lab will click on “PATIENT COMING DIRECTLY TO YOU + UPLOAD” then enter patient mobile number and click on investigation and upload picture.
Go to Menu > pending prescription. List of all pending prescription will be displayed.
Yes, Go to settings tap on change mobile number.
Yes, Go to settings tap on change email address (your old email will be auto filled)
To change password, Go to Menu > Settings > Change password.
No, Lab/Diagnostic Centre will only see the investigation advised by Doctor.
Medifree ask for your PAN CARD because medical field is related to human life and death. So we ensure double verification of Lab/Diagnostic Centre.
F.A.Q For Chemist
To register Download MEDIFREE MOBILE APP from the IOS App Store / Google play store and register as Chemist.
From the home screen patient will go to Menu> Search Lab and Chemist, the list of all registered chemists will be displayed. Then the patient can check their profile and call them.
On home screen of the app Chemist will receive all the digital prescriptions forwarded by patient in “Treatment Forwarded By Patient” section
While writing E-prescription on mobile Doctor has a choice of suggesting a good local chemist to patient after taking explicit consent from patient.