FAQ - Paperless Healthcare in India, Like USA | Medifree

FOR DOCTORS

1. Is Registration free in Medifree?

Yes, Registration is absolutely free in Medifree.

2. How to search Patients?

On home screen, enter patient’s mobile number & tap on search button. App will display the profiles of all family members added to this mobile number.

3. How will I (as a Doctor) know if the patient is registered or not?

When you search any patient, if the patient is registered, the app will display the names of all family members registered on this number. But if patient is not registered, a mini registration form will automatically pop up. You can mini register a patient by writing name, age and gender and now you can work normally as if the patient is registered.

4. How to do mini registration of patients?

When you search for a patient, if the patient is unregistered, a mini registration form automatically opens. In that form, you only need to fill patient’s name, age and sex (email is optional).
Note that, even though it is optional, we advise you to fill patient’s email, so that they can receive the complete prescriptions, investigation reports and other information on email also.

5. What is the difference between mini registered and registered patient?

For you, there is no difference. You will do all works normally. But of course, Mini registered patients will not be able to see their medical records in their own mobile.

6. How would a doctor know if patient is fully registered or mini registered?

Whenever you search any patient, on the top of the search result, you can see if the patient is fully registered or mini registered.

7. Can I add the patient's family members?

Yes. To add any family member of patient –
1. Search patient mobile number
2. Tap on Add Family Member button from top of search results
3. fill the details of the family member
Enter Name
Enter Sex
Enter Age
Email (this field is optional)
4. Press Save button
You can see your newly added family member on your home screen.

8. How many family members can be added to one patient mobile number?

A maximum of 5 other family members can be added to any patient’s Medifree account.
Data will be stored for each family member separately.

9. What is digital or e - prescription?

Digital or E – Prescription, is the paperless/digital form of prescription that Doctors can write on mobile.

10. How to write a new digital prescription?

1) Select patient and tap on NEW button
2) Digital prescription will open, where you can write Complaints, History, Vitals, Examinations, Investigations Advised, Procedure / Operation, Treatment, Critical Investigation Reports, Special Directions & Follow Up date etc.
3) You can send this prescription on mobile to the patient.
4) Patient will receive this prescription via 3 modes –
a) As Digital Prescription in Medifree App
b) As PDF document on registered email address
c) Investigations, Treatments, Special Directions & Follow Up date via SMS on registered mobile number

11. What are autosave and auto suggest features?

To help doctors to write prescriptions quickly, Medifree provides autosave and auto suggest features.

Autosave – App will automatically save whatever you write in prescription, as soon as you send that prescription. Now you need not to write these words anymore.

Autosuggest – App will suggest data whenever you start writing in any field, based on your previous prescriptions. This will help you in saving time to retype or re-enter the same data again and also avoid spelling mistakes.

12. What is the format of e - prescription?

On Medifree, you can write E – Prescriptions in standard format. Each prescription has the following fields (in the given order) –
1. Complaints
2. History
3. Vitals
4. Examinations
5. Investigation Advised
6. Procedure / Operation
7. Provisional Diagnosis
8. Treatment
9. Dietary Advice
10. Others
11. Follow Up

13. What am I supposed to write in the Complaints field of E - Prescription?

Write Patient’s Complaints here with help of autosuggest feature. You can also add duration for each complaint.
Use the Add more or add Complaint button to write more than one complaint.

14. What am I supposed to write in the History field of E - Prescription?

Write Patient’s History here. You can ask the patient his history and write in this section. History can be of 4 types – Past / Allergic, Present, Personal and Family
Use the Add History button to write more than one type of history.

15. What am I supposed to write in the Vitals field of E - Prescription?

The following details of your patients should be written here –
1. Pulse
2. Blood Pressure
3. Body Temperature
4. Weight
5. Height
6. Any other detail (in Other field)

16. What am I supposed to write in the Examinations field of E - Prescription?

Write Examination findings here. They can be classified into following categories – Inspection, Palpation, Percussion and Auscultation.

17. What am I supposed to write in the Investigation Advised field of E - Prescription?

Write Investigation / Tests that you want to prescribe to your patient here.

18. How to write investigations in prescription?

Go to the Investigation Advised section of the prescription.

You can write investigations of several categories like Blood, USG, X-RAY, ECG, MRI, CT SCAN, URINE, STOOL. You can also use OTHER option to write investigations of any other category.

As soon as you select a category, a list will open containing various types of investigations / tests of that category. The commonly used investigations will be displayed on top. You can search for any investigation from the list using the search box provided at the top. Select as many investigations you want for each category.

You can also add some investigations which are not available in the given list, by using the Add New Investigation button (just below search box). Here, type the name of the investigation you want to add and press the Add Investigation button.

Please remember, after selecting all the desired investigations of a category, don’t forget to press the OK button.

You can use the Add Investigation button if you want to suggest investigations of more than one category.

19. How to suggest a lab to a patient?

After selecting all the investigations for a particular category, you can see 4 buttons. Initial 3 buttons are the display names of labs that you have pre-set for this category to suggest to your patients. Tap on any one of these buttons to suggest the respective lab to the patient. Note that, in doing so, the prescription along with patient’s name and mobile number will be shared with the suggested lab, so it is compulsory to take the patient’s explicit consent before suggesting any lab.

If you don’t want to suggest any lab to your patient, select NONE button, which is a default button.

To pre-set labs to suggest to your patient, go to Menu > Settings > Manage Labs section. Here, you can set 3 labs for each category. Select any category and enter name, mobile number and display name of all the 3 labs.

20. While writing E-Prescription is it possible to suggest a lab or chemist other than the three pre-selected ones?

No, while writing prescription, you can suggest any one of pre-selected
labs or chemist only.
However, if you wish, you can replace them permanently from Menu >
Settings > Manage Lab/ Chemist.

21. What am I supposed to write in the Treatment field of Prescription?

Write Treatment / Medicines that you want to prescribe to your patient here.

22. How to write treatment in prescription?

Go to the Treatment section of the prescription.

Select Type of medicine from the dropdown. Now in the next field, enter the name of medicine. Here, the app will auto suggest names of medicines as soon as you start typing, helping you write prescription faster and avoid spelling mistakes. If medicine name is not available in suggested list, type the name only once, which will be auto save in your individual master data base for auto suggest in future prescriptions.
After that, enter strength and unit of prescribed medicine. In the next field, enter Quantity, that is, how many medicines should a patient take at one time. Now, enter frequency, duration and period. In the Other field, you can enter any other details you want the patient to know / suggest, for this medicine.

To suggest more than one medicine to the patient, please tap on Add Treatment button.

23. Can a doctor change pre-selected lab or chemist?

Yes, he can change from Menu > Settings > Manage Lab/ Chemist

24. How to suggest a chemist to a patient?

After writing the desired treatment, you can see 4 buttons. Initial 3 buttons are the display names of chemists that you have pre – set to suggest to your patients. Tap on any one of these buttons to suggest the respective chemist to the patient. Note that, in doing so, the prescription along with patient’s name and mobile number will be shared with the suggested chemist, so it is compulsory to take the patient’s explicit consent before selecting any chemist.

If you don’t want to suggest any chemist to your patient, select the NONE button, which is the default option.

To set chemists to suggest to your patient, go to the Menu > Settings > Manage Chemists section. Here, you can set 3 chemists of your choice. Enter name, mobile number and display name of all the 3 chemists and save.

25. Is it necessary to take patient's explicit consent before suggesting a lab or chemist?

Yes. When you send the prescription, the patient’s name and mobile number will be shared with the suggested lab and chemist. Hence, it is compulsory for each doctor to explain the process of sharing and take explicit consent from each patient before suggesting any lab or chemist.

26. If I suggest any lab or chemist to patient, will complete prescription be shared with them?

No, only the suggested investigation part to lab/suggested treatment part to chemist along with the name & mobile number of patient will go.

27. What am I supposed to write in Procedure / Operation field?

Write details of Procedure / Operation here.

28. What am I supposed to write in the Provisional Diagnosis field?

Write Provisional Diagnosis for your patient.

29. What am I supposed to write in the Others field of E - Prescription?

Write special directions for your patient or the name of doctor whom you referred the patient for expert opinion. You can also add any other detail that you want your patient to know / follow.

30. What am I supposed to write in the Follow-Up field of E - Prescription?

Write the number of days after which (or date on which) that patient should contact you, for follow-up prescription.

31. How will the patient receive his digital prescription?

Medifree delivers E – Prescriptions to their patients via 3 modes.
1. Via Email – complete prescriptions is shared in PDF format
2. Via SMS – in HTML format
3. App to App Message – Complete prescription is shared with Medifree account of the patient.

Note: App to App messages will only be sent to Fully Registered Patients. For Mini Registered Patients, prescriptions will only be sent via Email and SMS. But, as soon as any Mini Registered Patient completes their full registration, they will start receiving prescription via App-to-App Message also.

32. How will a doctor know if a patient went to his suggested lab or some other lab?

Not now, but you will be able to see it shortly.

33. How will a doctor know if a lab has uploaded investigation reports of patients?

As soon as the lab uploads an investigation report of any patient prescribed by you, you will receive a notification, containing the name of the patient & name of the lab who uploaded that report.

34. How will a doctor know if a patient went to his suggested chemist or some other chemist?

Not now, but you will be able to see it shortly.

35. How will a doctor see the patient's medical record?

Select patient and tap on View button (under Medical Record heading). App will now ask the Doctor to provide a PIN. Doctors can ask this PIN from the patient, to view his medical record or else use OTP option. This OTP will be sent to Registered patient’s Medifree app. If a patient is only temporarily registered, OTP will go to his mobile number as SMS.
When the Doctor enters the required PIN / OTP, the complete medical record of the patient will open. If you want to view only a specific category of medical record, use Filters.
You can also view all previous digital prescriptions received by this patient, using the Digital Prescription filter. Here, select the Doctor whose prescription you want to see and tap on the prescription to view its details. To view paper prescriptions, uploaded by patient by taking picture in app, please tap on paper prescription button from drop down list.

36. How will a doctor see a mini registered patient’s medical record?

To view a patient’s medical record, select patient and tap on View button (under Medical Record heading). App will now ask the Doctor to provide OTP. This OTP will be sent to Mini registered patient’s mobile number as SMS.
When the Doctor enters the required OTP, the complete medical record of the patient will open. If you want to view only a specific category of medical record, use Filters.
You can also view all previous prescriptions received by this patient, using the Digital Prescription filter. Here, select the Doctor whose prescription you want to see and tap on the prescription to view its details.
To view paper prescriptions, uploaded by patient by taking picture in app, please tap on paper prescription button from drop down list.

37. What types of medical records can be seen for any patient?

Doctors can see all types of Medical Records of patients on Medifree.
1. They can see all e – prescriptions patient can ever receive on Medifree.
2. They can see previous Paper Prescriptions which patient might have uploaded.
3. They can see investigations reports of various categories among –
a. BLOOD
b. USG
c. X – RAY
d. ECG
e. MRI
f. CT
g. URINE
h. STOOL
i. OTHER

38. Can Doctors see only a specific type of medical record of patient?

Yes. Doctors can use Filters in the medical record section to see only a specific type of medical record for any patient.

39. What is a model prescription?

Model Prescriptions are templates or pre added prescriptions that Doctors can use to save time. While some model prescriptions for common diseases have already been added for Doctors, they can also make their own.

Model Prescription will have Complaint, Investigation, Treatment, Special Directions and Follow Up sections of the prescription already prefilled. Doctors can use these model prescriptions and make changes in it by adding more details before sending it to the patient.

40. How can a doctor use model prescription to send prescriptions to patients?

To use model prescription, select Patient & tap on Model Prescription button. Here, select the model prescription that you want to use from the list.
Model Prescription will have some fields prefilled. Doctors will edit this model prescription and send it to the patient.

41. Can a doctor make a model prescription of his own choice?

Yes. Doctor can make custom model prescription by 2 ways –
1. Go to Menu > Model Prescription > tap on Add Model Prescription button. Here, enter details that you want in your model prescription in the following fields –
a. COMPLAINTS
b. INVESTIGATIONS ADVISED
c. TREATMENT
d. SPECIAL DIRECTIONS
e. FOLLOW UP
After entering the details, press the Save button. Enter a name for this Model Prescription and save it.
2. Any NEW Prescription can also be saved as a Template / Model Prescription. After entering all the details in the prescription, press the Preview button, followed by Send & Save as Template button. Enter a name for this Template / Model Prescription and send it.

42. What parts of a prescription are saved in a Template / Model Prescription?

The following fields of prescription as saved in Model Prescription –
1. COMPLAINTS
2. INVESTIGATIONS
3. TREATMENT
4. SPECIAL DIRECTIONS
5. FOLLOW UP

43. How can doctors send follow-up prescriptions to patients?

To send a Follow Up prescription, select Patient and tap on the Follow Up button. Here, the app will display the last prescription sent by you (Doctor) to that patient. Note that, it may or may not be the last prescription that this patient has received.
You can Edit this prescription and write Follow Up prescription to the selected patient.

44. What is Paid Mobile Call?

Paid Mobile Call is a feature by which Patients can make internet-based calls to Doctors of their choice. Before connecting any call, Medifree will ask each patient to deposit an amount equalling at least 2 minutes 30 seconds of Paid Call Charges set by a particular Doctor. Patients can deposit more money also.
Call rates for Paid Mobile Calls will be set by each Doctor individually. After completion of Paid Mobile Call, money will be deposited in Doctor’s Medifree Wallet.

45. How much will a patient pay to use Paid Mobile Call service?

Paid Mobile Calls will be charged on Pulse basis, where 1 Pulse = 15 seconds of Paid Mobile Call. These call rates will be set by each Doctor individually.
Patients will need to deposit an amount equalling at least 10 times the call rate set by a particular Doctor, to connect the call with you.

However First pulse is free to counter technical & other issues.

46. Can I change the call rate for Paid Mobile Calls?

Yes. Call rates for Paid Mobile Calls will be set by each Doctor themselves. Doctors reserve the right to change call rate at any given time.

47. How can a doctor set or change his call rate for Paid Mobile Call?

To set / change call rate for Paid Mobile Call, go to Menu > Setting > Set Call Rate. Here, enter the new call rate and press the Save button.

48. How will doctors generate money from paid mobile calls?

Doctors can set their own call rates for Paid Mobile Calls. Before the start of the call, Medifree will ask the patient to deposit an amount equalling at least 10 times of the Doctor’s call rate. After the call ends, the amount generated from the call (based on duration of call and Doctor’s call rate) will be deposited in Doctor’s Medifree Wallet.
By the 10th of every month, Medifree will transfer the money in Medifree Wallet of Doctors to their bank accounts.
However, Doctors can request to withdraw their Money from Medifree Wallet at any time. Medifree will deposit the balance amount in doctor desired money transfer mode account in 7 working days.

49. Is paid mobile call service free for doctors?

To pay API and meet other expenses, Medifree takes service fee equalling to zero percent of Doctor’s Paid Mobile Calls charges.

50. Is sending digital or e - prescriptions free for doctors?

Medifree Charges Rs 0.0 from Doctors, for every prescription they send to their patients on mobile.

51. What features of Medifree can a doctor use during paid mobile calls?

Doctors can use all features while still being on Paid Mobile Calls.
1. Doctors can see calling patient’s complete medical record on their mobile phone and take relevant history from patient. They can easily corelate investigation reports with clinical picture of patient.
2. Doctors can write prescription on mobile, which the patient will receive, while still being on call.
3. Doctors can write follow up prescription.
4. Doctors can use Template / Model Prescriptions, hence saving their time to attend more patients.
All these features are highly convenient for patients.

52. What happens if Doctor is writing a prescription & call disconnects?

Doctors can continue writing the unfinished prescription and send it to the patient, even after the call gets disconnected.

53. What happens if Doctor is viewing medical record of the patient and call disconnects?

Doctors will continue to see the medical records they were viewing earlier. But, to see any other report, Doctor will need to verify the patient’s PIN or OTP, means patient has to reconnect on paid mobile call.

54. What if a Doctor is busy and doesn’t want to receive Paid Mobile Calls?

Doctors can make themselves unavailable to receive Paid Mobile Calls anytime they want. From the Home screen, just switch “Available for Calls” button OFF.

55. Where will the Doctor see details of paid mobile calls?

To see history of Paid Mobile Calls on Medifree app, go to Menu > Call History section. Here you can see details of every call you have ever received on Medifree app.
Doctors can also see call details from the web platform of Medifree. Go to www.medifree.in and click on Data Analysis (for Doctors) button. Enter your user credentials (your mobile number and app password) to login. Here, you can view complete details of your Medifree account.

56. How can a doctor make changes in his profile?

To make changes in Profile, go to Menu > tap on your Name / Profile Photo. Your profile will open. Here you can make changes to your profile.
After making changes, your Medifree account may get temporarily suspended until reverification of the changes made by you.

57. Can a doctor add more qualifications to his account?

Yes. However, your Medifree account will get temporarily suspended until verification of the new qualifications added by you.

58. What is the use of digital signature?

Whenever you send any e – prescription to any patient, each of those prescriptions must be digitally signed (as per the guidelines of Government of India).
Hence, Medifree always attaches the prescriptions you send to patients with your digital signature. We advise you to upload a scanned signature for better picture quality.

59. Can a doctor change the digital signature attached to his account?

Yes. To change digital signature, go to Menu > Settings > Upload Scanned Signature. Here, upload a photo of the new signature and save.

60. Where will the doctor see available balance in his Medifree Wallet?

Go to Menu > Settings. On the top right of your app screen, you can see the available balance in your Medifree Wallet.

61. How will the doctor receive the money he has made from paid mobile calls?

Money made from Paid Mobile Calls will be deposited in Medifree Wallet of the Doctor.
By the 10th of every month, Medifree will deposit the money in Medifree Wallet of Doctors, to their bank accounts.
However, Doctors can request to withdraw their Money from Medifree Wallet at any time. To withdraw money, select your mode of payment and enter the account details to receive money in that account.

62. Can a doctor withdraw money from his Medifree Wallet?

Yes. Doctors can withdraw money from their Medifree Wallet anytime they want. To withdraw Money, go to Menu > Settings > tap on the Withdraw button. Enter the details of your bank account / UPI ID / Paytm registered mobile number.
Amount requested will be deposited in your selected payment mode within the next 7 working days.

63. Can any other user see a doctor's registered mobile number?

By default, no other user can see the Doctor’s registered mobile number. However, Doctors can make their mobile number visible to others by going to Menu > Settings. Use the ‘Show Mobile Number to All” button to show / hide your mobile number from other users.

64. Can a doctor hide his registered mobile number from other users?

65. Can a doctor see labs registered on medifree?

To see all labs registered on Medifree, go to Menu > Lab & Chemist section. In the ‘Labs’ section, you can see a list of all labs registered on Medifree. Tap on any lab to view its details.
You can search for a lab by its name or mobile number.
You can also use FILTERS to search labs of specific CITY or CATEGORY.

66. Can a doctor see chemists registered on medifree?

To see all chemists registered on Medifree, go to Menu > Lab & Chemist section. In the ‘Chemists’ section, you can see a list of all chemists registered on Medifree. Tap on any chemist to view its details.
You can search for a chemist by its name or mobile number.
You can also use FILTERS to search chemists of specific CITY.

67. Can a doctor see other doctors registered on medifree?

Yes. To see all Doctors registered on Medifree, go to the Menu > Search Doctors section. Here, you can see a list of all Doctors registered on Medifree. Tap on any Doctor to view their profile.
You can also search Doctor by their name or mobile number.
You can use filters to narrow down search results. Available filters are City, Call Rate, Speciality.

68. Can I call any other doctor registered on medifree?

Yes. To call any Doctor –
1. Go to Menu > Search Doctor section
2. From the list, select Doctor who you want to call
3. Press the phone / call icon
Please note that the calls to other Doctors will be charged as per their call rates. You may need to Add Money in your Medifree Wallet to make these calls.

69. Where can a doctor see the number of prescriptions, he has sent on medifree?

From Menu > Settings > Digital Prescriptions, Doctors can see a counter displaying the number of prescriptions sent by them on Medifree in the current month (starting from 1st day of the month).
Doctors can also see details of prescriptions from the web platform of Medifree. Go to www.medifree.in and click on Data Analysis (for Doctors) button. Enter your user credentials (your mobile number & app password) to login. Here, you can view complete details of your medifree account.

70. Can a doctor change lab that he can suggest to patients while writing digital prescriptions?

To set / change labs, go to Menu > Settings > Manages Labs section. Here, you can set 3 labs of your choice for each category of Investigations. Select any category and enter name, mobile number and display name of all the 3 labs.

71. Can a doctor change chemist that he can suggest to patients while writing digital prescriptions?

To set / change chemists, go to Menu > Settings > Manages Chemists section. Here, you can set 3 chemists of your choice. Enter name, mobile number and display name of all the 3 chemists.

72. What is the use of Medifree Database for me?

Medifree maintains Doctors’ database to auto suggest words while writing e – prescription. The Autosuggest feature helps you write prescriptions faster and avoid writing commonly used word again and again.

73. Can a doctor change data that the app auto suggests?

To change / make corrections in auto suggest feature of database, go to Menu > Settings > Manage Database. Here, you can Edit or Delete any data from your database.

74. Can a doctor see complete details of his usage of Medifree?

Go to www.medifree.in and click on Data Analysis (for Doctors) button. Enter your user credentials to login. Here, you can view complete details of your medifree account.
Doctors can see Summary of their data on Medifree mobile app and view more detailed data on the website.

FOR PATIENTS

1. What is Paid Mobile Call?

Paid Mobile Call is a feature by which Patients can make internet based paid mobile calls to Doctors of their choice, who are registered on Medifree. During a call, Doctors can see patient’s complete medical record on their mobile screen and can also send prescriptions to the patient.
Here Calls are Pulse based where 1 Pulse = 15 seconds of call. Before connecting any call, Medifree will ask each patient to deposit an amount of minimum 2 minutes & 30 seconds of call (10 Pulse). You can also deposit more money if you want. These Call rates for Paid Mobile Calls will be set by each Doctor themselves. After completion of Paid Mobile Call, Patient can ask to refund the balance amount or can leave it in their Medifree Wallet for future use.

2. How to make a paid mobile call to a doctor?

From the home screen, select patient and press the Call to Doctor button. From the list appears, select the doctor who you want to call. You can see call rates for each Doctor just below the call icon. You can also search for Doctor using filters of City, Call Rate or Medical Specialty.
To call any Doctor, tap on the call icon.
In your Medifree Wallets, you will need to deposit an amount for minimum two and half minutes of call, (equalling at least 10 times the call rate set by a particular Doctor) to make the call.
After the completion of call, call charges, based on duration of call and call rate, will be automatically deducted from your Medifree account.
You can keep the leftover balance in your Medifree Wallet for future use or you can submit a request to withdraw the balance from your wallet to your bank account.

3. What are the charges of Paid Mobile Call service?

Medifree doesn’t charge Patient for the use of Paid Mobile Calls service. However, Patients will need to make payment to the Doctor (who they are calling) to receive consultation.
Call charges will be different for each Doctor (which Doctors will set themselves). Patients will need to deposit an amount for minimum two and half minutes of call (money equalling at least 10 times the call rate) for the Doctor.
After completion of call, money will be automatically deducted from your Medifree wallet.

4. What happens if Doctor is writing a prescription & call disconnects?

Doctors can continue writing the unfinished prescription and send it to you, even after the call gets disconnected. You don’t need to call the Doctor again.

5. What happens if the Doctor is viewing my medical record and call disconnects?

Doctors will continue to see the medical records they were viewing earlier. But, to see any other report, Doctor will need to verify your PIN or OTP means recall.
This way, after the call is disconnected, Doctor will not be able to view your other Medical Records without your permission. You will have to call the Doctor again by depositing money in your Medifree Wallet.

6. What happens if I run out of balance during a Paid Mobile Call?

In such cases, the call will disconnect. However, Medifree will give you a warning tone 30 seconds prior to disconnecting your call, so that you can tell your Doctor to wait for you to call back.
You can deposit more money and call the Doctor again to continue your consultation.

7. Can I get a second opinion from any other doctor?

Yes, Medifree is designed for patient’s convenience, so you can consult to any doctor any time registered on Medifree through Paid Mobile Call.

8. What is digital prescription?

Digital Prescription, is the paperless/digital form of prescription that Doctors write in their day-to-day practise.

9. How will I, as a patient, receive a digital prescription?

Whenever you visit any Doctor or speak to Doctor via Paid Mobile Call, Doctors may write digital prescriptions to you, using their mobile. You will receive those prescriptions via 3 modalities –
1. As Digital Prescription in Medifree App
2. As PDF document on registered email address (only if submitted at the time of registration)
3. Investigations, Treatments & Special Directions, via SMS on registered mobile number

10. How do I view a digital prescription?

To view any digital prescription, from the home screen,
1. Select Patient
2. tap on the Digital Prescription button.
3. From the list, select Doctor, whose prescription you want to see.
4. Now the app will display a list of all prescriptions that the Doctor has ever written to you.
5. Tap on any prescription to view its details

11. Where can I find details of the lab suggested by the Doctor, in the digital prescription?

You can see the name and mobile number of lab suggested by your Doctor in the Investigation Advised section of the prescription

12. Where can I find details of the chemist suggested by the Doctor, in the digital prescription?

You can see the name and mobile number of the chemist suggested by your Doctor in the Treatment section of the prescription.

13. Will I be charged by Medifree for sharing my prescription with the suggested lab / chemist?

No, app does not charge for sharing your prescription.

14. Can I send the prescription to any lab, other than the lab suggested by my Doctor? If yes, how?

Yes, you can send.
To send prescription to lab of your choice –
1. If you know the mobile number of the lab to whom you want to send your prescription, you can skip step 2 & 3.
2. Go to Menu > Lab & Chemist section
3. Here you can see all labs that are registered on Medifree. Select any one lab, to whom you want to send your prescription and note its mobile number
4. Now, open digital prescription
5. Press FORWARD TO LAB OF YOUR CHOICE button
6. Enter the mobile number of lab which you selected earlier
7. Now, select the investigations that you want to send to this lab and press the SEND button.

15. Can I send the prescription to any chemist, other than the chemist suggested by my Doctor? If yes, how?

Yes, you can send.
To send prescription to chemist of your choice –
1. If you know the mobile number of the chemist to whom you want to send your prescription, you can skip step 2 & 3.
2. Go to Menu > Lab & Chemist section
3. Here you can see all Chemists that are registered on Medifree. Select any one chemist, to whom you want to send your prescription and note its mobile number
4. Now, open digital prescription
5. Press FORWARD TO CHEMIST OF YOUR CHOICE button
6. Enter the mobile number of chemist which you selected earlier
7. Press the SEND button to send the treatment details to this chemist.

16. Can I share the prescription through other apps? If yes, how?

Yes.
To share prescription –
1. Open digital prescription
2. Press SHARE DIGITAL PRESCRIPTION button
3. Now, you can share this prescription as a PDF document through various apps in your phone, for example – WhatsApp, Gmail, Bluetooth, etc.

17. What is a Medical Record?

Medical Record in Medifree refer to –
1. Digital Prescriptions received by patient on app
2. Paper Prescription that patients receives when they consult any doctor
3. Investigation Reports of various types / categories, uploaded by lab / patient

18. How to upload medical records?

To upload Medical Record –
1. Select Patient whose record you are uploading
2. Tap on Upload Button
3. Select the type of record you are uploading
4. Select Doctor’s Name
5. Select Lab’s Name
6. Enter a title (name) for the record you are uploading
7. Select date on which record was generated
8. Tap on Add Images button
9. Use Camera / Gallery to load images of the medical record
10. Press Upload button to complete the process

19. How will I know when a lab uploads my investigation report?

As soon as any lab uploads your investigation report, you will receive a notification about the same. You can view that notification from tapping on the Alert button on the Home Screen of Medifree.
You can view the uploaded investigation report by tapping on that notification.

20. How to view medical records?

To view Medical Record –
-Select Patient whose record you want to see
-Tap on View Medical Record Button
-App will display various categories of Medical Record of the selected patient
-Select the category of record. The categories are –
ALL
DIGITAL PRESCRIPTION – to see only digital prescriptions of this patient
PAPER PRESCRIPTION – to see only paper prescriptions of this patient
BLOOD
USG
X – RAY
ECG
MRI
CT
URINE
STOOL
OTHER

-To view images linked to any record, tap on View button
-To see more details of this medical record, tap on Edit button from the following screen or
you can send request to Admin to delete this report.
-You can Share these reports also

21. How can I share medical records?

To view Share Medical Records –
1. Select patient from home screen
2. Tap on VIEW button
3. Now, app will open a list of all medical records of the selected patient
4. Tap on SHARE button
5. Now, you can share this medical record as a PDF document through various apps in your phone, for example – WhatsApp, Gmail, Bluetooth, etc.

22. How will I receive medical records?

Whenever you or any Lab staff upload any Medical Record / Investigation Report to your account, you will receive those records via 2 modalities –
1. In Medifree App – select Patient and tap on VIEW Medical Record button to see the medical record.
2. As PDF document on registered email address (only if submitted)

23. Can I edit any medical record?

Yes, but only selected fields of a Medical Record can be edited. They can be the Doctor’s Name or Lab’s Name or Title of the record. Category, Date and Images linked to the medical record cannot be edited by you. However, you can send request with genuine reasons and evidence to Admin via Help to Contact us button.

24. Can I hide my selective or complete medical record from my Doctor?

No, Medifree does not allow to delete or hide any medical record by patient. However, for correction of any mistake, patient can send a request (with evidence) to admin for the same, which will be admin’s prerogative to decide.

25. Can I delete any medical record?

No, patients themselves cannot delete any medical record (as per guidelines). However, they can send a request to Medifree Admin to hide any medical record from their account.
To do so, open any medical record and tap on the REQUEST TO DELETE button. Enter the reason why you want to delete / hide the medical record and submit your request.
Medifree Admin can choose to hide the medical record if they find your reason appropriate.
Please note that, even after Medifree Admin approves your request, the medical record will only be hidden (not permanently deleted) from your Medifree account.

26. Is it free to store medical records on Medifree?

Medifree provides every patient with cloud space on its servers (powered by AMAZON WEB SERVICES) to store medical records. The space provided free from Medifree is 12MB. However, you can buy more cloud space from Medifree and continue to store your medical records on our fast and secure servers.

27. Are digital prescriptions also counted in the 12MB medical record storage space?

No. The 12MB free storage space is only for Medical Record Images & Paper Prescription Images that are stored on Medifree servers (powered by AMAZON WEB SERVICES). Digital Prescriptions are not counted in that storage and are completely free of cost. That means, you can have all of your prescriptions at one place free of cost.

28. What will happen when I use up the medical record storage space available to me?

You will receive a warning when you would have used up 90% of your storage space. At that time, you can buy more space and continue to store your medical records seamlessly.
If you use 100% of your space, you or any lab will not be able to upload any more medical record images to your account. You can buy space to continue storing your medical records.
Note that, even when you have used up 100 percent of your space, you will continue to receive digital prescriptions on Medifree.

29. How to buy space to store Medical Records?

To buy space –
Method 1
1. Go to Menu > Settings
2. Tap on Buy More Space button
3. Select the space size you want to purchase
4. Make payment

Method 2
1. Go to Menu > Data Storage
2. Tap on Buy More Space button
3. Select the space size you want to purchase
4. Make payment

30. Where can I see how much space I have to store Medical Records?

1. Go to Menu > Data Storage section
2. On the top of this screen, you can see Space Used and Total Space, in your account to store Medical Records

31. Where can I see details of purchase of storage space?

1. Go to Menu > Data Storage section
2. On this screen, you can see purchase history of your account
3. You can use Date Filters to see history between a pair of dates
4. You can also Download Tax Invoice (in PDF format) of the payment. Click on any purchase, and use the Download Invoice button.

32. How many medical records can I upload on Medifree?

There is no limit to the number of Medical Records that can be uploaded on Medifree. We provide every user (Patient) with 12 MB of free space on our cloud servers (powered by AMAZON WEB SERVICES) to store medical records. However, users can buy more cloud space from Medifree and continue to store their medical records on our fast and secure servers.

33. Can I add my family members to my patient account?

Yes. To add you family member –
1. Tap on Add Family Member button from home screen
2. In the window that opens, fill the details of the family member
Upload Profile Photo
Enter Name
Enter Sex
Enter Date of Birth
Email for this member will be same as the email ID used in your main account
3. Press Save button
You can see your newly added family member on your home screen.

34. How many family members can I add to my account?

You can add up to 5 family members with your account. That means for every mobile number, it can have a maximum of 6 members attached to it (1 Main Patient + 5 Family Members)
Data will be stored for each family member separately.

35. Will Medifree give 12MB free storage for every family member added to my account?

No. Medifree gives 12MB free per mobile number. So, if you have 5 patients added to the same mobile number, you will have 12MB space to store medical records (not 12MB * 5 = 60 MB)

36. Can I change the details of my family member?

To make changes in family member account
1. Go to Menu > Settings
2. Tap on Manage Family Members
3. Use EDIT button to make changes in the profile of your family member

37. Can I merge data of one family member with another?

Yes. To merge data of family members
1. Go to Menu > Settings
2. Tap on Manage Family Members
3. Select family member whose data you want to merge
4. Press on Merge button
5. Now select the other member, with whom you want to merge data with & press Merge button
Please note that, once merged it cannot be unmerged again.

38. Can I delete family members from my account?

Yes. To delete any family member from your account
1. Go to Menu > Settings
2. Tap on Manage Family Members
3. Select family member to delete
4. Press Delete button
Please note that, once delete it cannot be undone.

39. Even after deleting family members, my storage space is still accounting for old data. Why?

Deleting a family member only means that the deleted family member will no longer be visible in your account. However, Medifree cannot delete any medical record data for any of its users as per the guidelines of Government of India.
So, that data is still stored in your Medifree account (but hidden). Medifree will provide that data if requested in case of any discrepancy.

40. How can I make changes in my profile?

To make changes in Profile, go to Menu > tap on your Name / Profile Photo. Your profile will open. Here you can make changes to your profile.

41. Where will I see available balance in my Medifree Wallet?

Go to Menu > Settings. On the top right of your app screen, you can see the available balance in your Medifree Wallet.

42. How can I add money in my Medifree Wallet?

To add money to your Medifree Wallet –
1. Go to Menu > Settings
2. Tap on Add Money button
3. Enter the amount you want to add
4. App will take you to the payment gateway, where you can make payment through following payment modes –
a. Debit Card
b. Credit Card
c. Net Banking
d. UPI
e. 3rd party wallets
5. After you have added the money, you can see the updated wallet balance from Menu > Settings

43. Can I withdraw money from my Medifree Wallet?

Yes. To withdraw money from your Medifree wallet –
1. Go to Menu > Settings
2. Tap on Withdraw button
3. Enter the amount that you want to withdraw from your wallet
4. Enter details of your Bank Account / UPI ID / Paytm Registered Number
5. Tap on Request to Withdraw button
On doing so, a request will be sent to Medifree Admin and money will be credited in your selected payment mode within the next 7 working days

44. What is the use of PIN?

Medifree asks every patient to set a PIN to protect their medical record. Medifree’s interface allows Doctors to view Medical Records of Patients. However, to maintain privacy, Medifree asks the Doctor to enter the patient’s PIN to view his / her medical record. Which means, without patient’s authorization, no Doctor will be able to view his / her medical record.
Doctors can also opt to use OTP in place of PIN to the patient’s medical record. But OTP will be sent to Patient’s App (or Mobile Number in case of Mini Registered Patients).

45. Can I change my PIN?

Yes. To change PIN –
1. Go to Menu > Settings
2. Tap on Set PIN button

46. How to see labs registered on Medifree?

To see all labs registered on Medifree –
1. Go to Menu > Lab & Chemist
2. In the ‘Labs’ section, you can see a list of all labs registered on Medifree.
3. Tap on any lab to view its details.

47. How to see chemists registered on Medifree?

To see all chemists registered on Medifree,
1. Go to Menu > Lab & Chemist
2. In the ‘Chemists’ section, you can see a list of all chemists registered on Medifree.
3. Tap on any chemist to view its details.

48. How to see Doctors registered on Medifree?

To see all Doctors registered on Medifree,
1. Go to the Menu > Doctors section.
2. Here, you can see a list of all Doctors registered on Medifree.
3. Tap on any Doctor’s Name or Photo to view their profile.
4. You can see Doctors’ Paid Mobile Call charges, under the call icon.
5. To see only Doctors who are available to receive Paid Mobile Call, use the Show Doctors Available for Call button (on top of the screen)
6. You can search Doctor by their name or mobile number.
7. You can use filters to narrow down search results.
8. Available filters are City, Call Rate, Speciality.
Or else, tap the name of patient > Call Doctor button. > list of doctors.

49. What is a Medicine Substitute?

From your menu, you can find a section named Medicine Substitute. This contains a 3rd party link, which can help you to find substitutes of Medicines, which may or may not be available near you.
Please note, since this is a 3rd party link, Medifree does not control the contents that are listed on this website.

50. Where can I see details of paid mobile calls?

To see details on Paid Mobile Calls –
1. Go Menu > Call History section
2. Here you can see details of every Paid Mobile Call you have made on Medifree app, to any Doctor.
3. You can use Date filters, to view call history between a certain pair of dates
4. You can also Download Invoice (in PDF format) of any paid mobile call. Click on any call details from the list and use the Download Invoice button.

FOR LABS

1. How will Lab/ Diagnostic Centre Register on Medifree ?

To Register, DOWNLOAD MEDIFREE MOBILE APP from the IOS App Store / Google Play Store and register as lab/ Diagnostic Center.

2. How will patient search registered Lab/ Diagnostic Centre?

Patient will go to menu > go to search Lab / Chemist. App will display list of all registered labs. To known more, patient will check profile by using filters.

3. How will Lab/ Diagnostic Centre receive digital prescription on Medifree?

On Medifree when patient will forward his prescription then lab gets prescription in ” TEST FORWARDED BY PATIENT+ UPLOAD”

4. How will Doctor refer Lab/ Diagnostic centre?

While writing Prescription on Medifree doctor has a option of suggesting good local lab to patient after taking explicit consent.

5. How will patient forward his digital prescription to Lab/ Diagnostic Centre?

Patient will open his digital prescription and click on “LAB SUGGESTED BY DOCTOR” and prescription will be forwarded successfully.

6. What if patient comes directly to Lab/ Diagnostic centre?

On app, Lab will click on “PATIENT COMING DIRECTLY TO YOU + UPLOAD” then enter patient mobile number and click on investigation and upload picture.

7. How will Lab/ Diagnostic Centre can see pending prescription?

Go to Menu > pending prescription. List of all pending prescription will be displayed.

8. Can Lab/Diagnostic Centre change their mobile number?

Yes, Go to settings tap on change mobile number.

9. Can Lab/Diagnostic Centre change email address?

Yes, Go to settings tap on change email address (your old email will be auto filled)

10. How Lab/Diagnostic Centre will change password?

To change password, Go to Menu > Settings > Change password.

11. When patient will forward his prescription, Will Lab/Diagnostic Centre be able to see his complete prescription?

No, Lab/Diagnostic Centre will only see the investigation advised by Doctor.

12. At the time of registration, why medifree ask for your PAN CARD?

Medifree ask for your PAN CARD because medical field is related to human life and death. So we ensure double verification of Lab/Diagnostic Centre.

FOR CHEMIST

1. How will Chemist register on MediFree?

To register Download MEDIFREE MOBILE APP from the IOS App Store / Google play store and register as Chemist.

2. How will patient search any chemist on MediFree?

From the home screen patient will go to Menu> Search Lab and Chemist, the list of all registered chemists will be displayed. Then the patient can check their profile and call them.

3. Where will Chemist see all the digital Prescription?

On home screen of the app Chemist will receive all the digital prescriptions forwarded by patient in “Treatment Forwarded By Patient” section

4. How will Doctor refer Chemist to patient?

While writing E-prescription on mobile Doctor has a choice of suggesting a good local chemist to patient after taking explicit consent from patient.

5. How will patient forward his digital prescription to chemist of his choice?

If patient wish to send prescription to any Chemist of his choice, then patient will open his digital prescription and click on “Forward to chemist of your choice” and his prescription will be forwarded successfully.

6. Can Chemist change their mobile number?

Yes, chemist can change their mobile number. Click on settings > change mobile number and then enter the required details.

7. Can Chemist change their email address?

Yes, Go to Settings > Change Email Address. ( Your old e-mail will be auto-filled)

8. How will chemist change password?

Go to settings > change password, enter required details and change your password.

9. When patient will forward his digital prescription, will Chemist be able to see his complete prescription?

No, when a patient sends his prescription to a chemist, so only treatment prescribed by doctor gets forwarded to chemist.

10. How can chemist see treatment history?

On app, Tap on “Treatment History” to see the record of the prescription.

11. At the time of registration Why Medifree ask for your PAN card ?

Medifree ask for your PAN card because medical field is related to human life and death. So we ensure double verification of chemist.